Smart Multi-level IVR Solutions for your Business with Best IVR Service Provider

Cloud-Based IVR software, fit for your inbound calling solutions, Easy To Use, 24/7 Customer Support

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What is an IVR Service?

IVR stands for Interactive Voice Response and is an automated Call Management Solution. IVR initiates interaction with customers with a personalized greeting while offering a category of menus to select the desired query.

Interactive Voice Response (Cloud IVR) is an automated telephonic communication system that interacts with callers, gathers information, and routes the calls to the appropriate recipient. It is a cutting-edge communication mechanism that allows a previously recorded voice to communicate with your customers, business associates, and third parties through voice and DTMF tones input via a keypad. It means, when you call, the voice on the other end will be computer-generated.

There are two types of IVR Service:

Single-level IVR: It is the simplest form of IVR. In this type, one can add a single layer of IVR to the call flow. Single IVR is apt for simple use where one input is enough to connect an agent or prompt a message. Hence, it is pertinent for small business entities.

Multi-level IVR: It catapults your inbound calling mechanism to the next level. It is perfect for large companies. It has multiple layers of IVR in the call flow for streamlining the communication flow of your business. In addition, it acts as an auto-receptionist with several self-help features.

Our state-of-the-art Cloud IVR System (Cloud IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides apt responses in the form of voice, fax, call-back, e-mail, and other media.

How our IVR Service works?

Your customers dial a business phone number
They hear an automated greeting followed by prompts. They are asked to certain input numbers – DTMF inputs via their dial-up for corresponding outcomes.
Their calls get connected to the concerned department or customer or hear an automated answer message.

Streamline your business communication process with our robust IVR solutions!

  • Personalization
  • Helps to gather feedback
  • Be available for 24 x 7
  • Easy payments
  • Cash on delivery verification
  • Local language interaction
  • Better customer experience
  • Automated checking for order status
  • Enhanced efficiency

Why our Cloud IVR?

Ensure seamless and efficient communication solutions between your customers and your business from Cloud IVR

  • Multi-channel Platform: Cloud IVR is one platform for all communication channels
  • CRM integration: The platform integrates with all leading CRMs
  • Customized: Customized solutions with quick deployment on cloud
  • 24 x 7 support: Available for 24 x 7 to serve businesses better
  • Scalable: Cloud IVR is easily scalable such that you can expand your business at ease without any limitations
  • Secure & reliable: Enabling enterprise-grade security for businesses.

Empower your business with the Power-packed Features of Cloud IVR:

  • Cross-platform compatibility: Our Cloud IVR works everywhere – use on laptop, cell phone, tablet, or mobile App.
  • Starts with ease: You can start the system with ease. Activate your account, upload the contacts via the website and begin calling.
  • No need for landlines or PRI: All calls made via SIM. The only cell phone is needed.
  • No upfront costs: There are no upfront costs involved, and there is no need for extra infrastructure, servers, and IT departments to handle the Cloud IVR. It is a simple system that can be taken easily.
  • Live call monitoring dashboard: Review your call center’s performance by keeping a check on the live status of active, on-hold, and disconnected calls.
  • Built-in text to speech: Dynamically convert written texts into audio messages to synchronize your message scripts with the customers’ needs.
  • Professional voice-over artists: Our dedicated voice-over professionals ensure that your brand gets high-quality IVR recordings for every business need.
  • Great customer support: We provide 24-hour online support without any maintenance issues.
  • Live call recordings and reports: With inbuilt CRM and lead manager, you can view/listen from anywhere and from any platform.

Automate your business communication and handle innumerable calls seamlessly with our robust Cloud IVR.

What We Offers You

Customized IVR

We also have extensive experience in offering customers customized IVR solutions. These client-specific solutions help in meeting the project’s defined objectives and assists in meeting up the demands of specific call center technology that needs to be employed in the involved call processing services.

Virtual Number

A virtual phone number is a secondary telephone number associated with a certain telephone unit, handset, or subscriber. It is not directly associated with a telephone line and is not the actual telephone number but rather one that is used for forwarding calls to a pre-set number.

Customized IVR

We also have extensive experience in offering customers customized IVR solutions. These client-specific solutions help in meeting the project’s defined objectives and assists in meeting up the demands of specific call center technology that needs to be employed in the involved call processing services.

Benefits of IVR Solution

Guide your customers to the right agent, through multi-level category menus assisting them to resolve their queries faster.

Offer Personalized Experience

Personalize customer interactions through welcome greetings such as their names, while predicting their needs based on past interaction history.

Easy to Set-up and Activate

With a smart plug-n-play solution integrate your existing CRM software for easy access.

Be Omnipresent

Forward all customer calls to agent’s mobile numbers, as well as landlines to manage business calls from anywhere.

Generate More Leads

Keep up with the customer’s requirements ensuring more leads and customer loyalty through a rapid iteration process.

Enhance Brand Image

Enable your callers to talk to experts as per the options selected from the offered menu of multi-level IVR.

Manage Large Call Volumes

Handle large call volume by connecting to multiple customers automatically at a single time via advanced multi-level IVR.

Feature of IVR Solution

Call Recording

Record every call in real-time to listen to them later and maintain quality standards.

Call Routing

Call routing enables the available agents to answer the customer calls as the call routes to the free agents to reduce customer wait time.

Concurrent Calls

Respond to an unlimited number of concurrent inbound calls at a time to reduce customer wait time.

24 x7 Customer Support

Offer 24×7 uninterrupted support to your customers via record messages and provide instant query resolve

Testimonials

With Cloud B2B Solution, I can easily track FOS activity and manage all field leads and calling through Cloud B2B Solution. Previously, my PRI based system would go down anytime without any notice. But, Cloud B2B Solution gives me SIM card based calling with speedy and efficient pace of work with no downtime

Syrex Info Services Pvt. Ltd.

Cloud B2B Solution is integrated with many online portals like Just Dial, as well as my own website. I get automatic reminders and ensure that all my leads are followed properly with timely call-backs and follow-ups

Holidaytrip.in

I generate leads locally but track them centrally to ensure proper follow-up and closure. Other options are unviable but Cloud B2B Solution lets me manage this entire process centrally…and efficiently!

Vibes Health Care Ltd.