Virtual Number is a 10-digit mobile number that it used for Business communication. IVR stands for Interactive Voice Response.
Now when a business has an IVR integrated to its Business phone number aka Virtual number, it is said to have a Virtual IVR number service. Each of us know that a customer is 70% more likely to communicate with a brand through a phone call rather than any other medium, Hence to improvise the customer communication businesses are now choosing Cloud based IVR system.
CloudBuzz B2B Solutions is the current leader if we talk about Cloud telephony, currently operating with 7000+ businesses it’s continuous evolvement and appreciated customer support are the Crux. Here are some of the features that makes CloudBuzz B2B Solutions stand out from rest of its competitors-
- Click to Call– This substantially eliminates the manual dialling time thus helping in call-making with minimum of efforts
- Live Call transfer– At certain times, there is a need to transfer the call of the consumer to a different department, and we don’t want to tell customers to make a call again and press ‘X’ for a certain department. Instead, the Live call transfer feature helps here making it effortless to transfer calls between departments
- Missed Call Solution/Alerts– Missed call metrics are inevitable to track, no one would want to let missed calls go as missed business opportunities.
Not only do we get Missed call metrics in the live dashboard but also we can customise the SMS/Email alerts like Daily agent wise Missed/Connected call ratio etc, which helps cut short the analyses time while keeping the reports at handy - Call Tracking and Reporting– Each business call’s tracking and recording is made available on the live easy-to-use panel. We can anytime refer to or analyse agent’s performance by listening to the call recordings with consumers
- Call Masking– to ensure the privacy of the customers by facilitating them to connect with the business executive without revealing their personal numbers. Implementing a Call masking solution protects the identities of both the parties, agent as well as the consumer
- Customisable IVR– IVR can be customised within seconds as well as we get a wide variety of voice artists that we can choose from to represent our brand’s voice
- Zero Setup & Maintenance cost– As the software is completely cloud based there is absolutely null setup cost involved as there in the traditional PBX system
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